We strive to have stability. We cling to things, people and habits. We want things to be they have been unless we to decide to change something. Even then we change very little. This is natural, it’s part of the human nature. Buddhists say that this attachment to the…
I once heard from an experienced entrepreneur that in business there’s never a right amount of work. There’s always too much or too little. It applies to projects, clients, office space and others. It and looks like this: Think about what it means… When the lows are at…
When we want to buy something expensive we do research online. We shop around and compare. We check specs, tests and comparisons. That’s how I bought my previous camera, car, shoes and a bunch of other stuff I don’t enjoy. I’m done with it. Car Spec Nearly…
Client satisfaction is separate from the deliverables they purchase from you. It’s much, much more. It needs connection, empathy and trust. Delight demands even more than that. Levels of client satisfaction: 1. Angry 2. Disappointed 3. Satisfied 4. Happy 5. Delighted 1 is screwing with customers. It’s what…
I recently heard about a product manager at a large, international bank. He's an owner of a financial product like a cash loan or something. He sits in the bank headquarters together with hundreds of other administrative staff. And guess what - he's never been in the bank branch office.…
This is one of the best business books I've read. Highly recommended if you run your own company and don't plan to turn it into a corporation. If your focus is to deliver high-quality services and make it fun for your employees - it's a MUST-READ! There's two minor problems…